Our website contains a variety of items, please see each category for the applicable return policy:
We offer a satisfaction guarantee on all of the items in our Crafts categories. We will accept all returns 30 days after you receive the item and will provide a pre-paid label for you to send the item back to us. The item must be in the original packaging.
All coins must be in their original packaging. We offer a 7 day return policy from when you receive the coin. A 20% re-stocking fee applies to all coin returns and you are responsible for the cost of return shipping. We reserve the right to refuse refunds if we determine, in our sole decision, that a coin has been tampered with or is not what we sent out. In this case, the coin will be returned to you at our cost.
Fragrances and Beauty Products:
Due to health and safety concerns, we do not accept returns on any fragrances and beauty products.
All Other Items:
We offer a 30 day return policy for all other items on our website. All returns must be unopened and factory sealed in their original condition. The 30 day window starts when you receive the item. You are responsible for the cost of return shipping and a 15% re-stocking fee may apply. The original cost of shipping is not refunded.
Please use the form below to request a return. All returns must be shipped within the return policy window (ex. 30 days) and must have tracking information. No returns will be accepted without an approved RMA Number. Once you submit a request, you will receive an e-mail with an RMA number and return label (if applicable). We are not responsible for any item that is lost or damaged during transit back to us.